PENGARUH RESTAURANT ATMOSPHERE DAN SERVICE QUALITY TERHADAP CUSTOMER PURCHASE INTENTION PADA RESTORAN MEGUMI MAZESOBA

Bricilla, Wendy (2025) PENGARUH RESTAURANT ATMOSPHERE DAN SERVICE QUALITY TERHADAP CUSTOMER PURCHASE INTENTION PADA RESTORAN MEGUMI MAZESOBA. Bachelor thesis, UPH.

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Service Quality dan Restaurant Atmosphere terhadap Customer Purchase Intention pada Restoran Megumi Mazesoba. Pendekatan yang digunakan adalah kuantitatif dengan metode analisis data melalui uji path coefficient menggunakan SmartPLS. Tujuan utama dari penelitian ini adalah: (1) untuk mengetahui pengaruh Service Quality terhadap Customer Purchase Intention, (2) untuk mengetahui pengaruh Restaurant Atmosphere terhadap Customer Purchase Intention, dan (3) untuk mengetahui pengaruh Service Quality dan Restaurant Atmosphere secara bersama-sama terhadap Customer Purchase Intention. Hasil analisis menunjukkan bahwa Service Quality memiliki pengaruh paling tinggi terhadap Customer Purchase Intention dengan nilai path coefficient sebesar 0,714. Selanjutnya, Restaurant Atmosphere juga memberikan pengaruh yang signifikan dengan nilai path coefficient sebesar 0,183. Kedua variabel tersebut secara bersama-sama berpengaruh secara signifikan terhadap niat beli pelanggan di Restoran Megumi Mazesoba. Temuan ini mengindikasikan bahwa peningkatan kualitas layanan dan suasana restoran dapat menjadi strategi penting dalam mendorong keputusan pembelian konsumen
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Bricilla, Wendy
01541200096
wendybricilla@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Wowor, Wulanmeiaya
UNSPECIFIED
UNSPECIFIED
UNSPECIFIED
Kurniawan, Johannes
UNSPECIFIED
UNSPECIFIED
Uncontrolled Keywords: Service Quality, Restaurant Atmosphere, Customer Purchase Intention.
Subjects: T Technology > TX Home economics > TX 901-953 Hospitality Industry
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management
Current > Faculty/School - UPH Karawaci > Faculty of Tourism > Hotel Management
Depositing User: Wendy Wendy
Date Deposited: 24 Jul 2025 03:40
Last Modified: 24 Jul 2025 03:40
URI: http://repository.uph.edu/id/eprint/69950

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