Wiliam, Febby (2025) The effect of promotion, trust, and timeliness of delivery on the decision to purchase at PT Benua Samudera Cargo in North Sumatra, Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The success or failure of a business depends on expertise in marketing,
finance and other fields that are managed effectively and efficiently. Various efforts
that have been made by management have not been able to provide optimal results
for the progress of the company, especially in terms of reaching new consumers
starting from promotional strategies, trust and the need to pay attention to the
timeliness of delivery so that every effort that has been made can increase
purchasing decisions in the future.
Data collection was carried out by distributing questionnaires to
respondents, namely customers who made purchases at PT Benua Samudera Kargo.
The data was processed using validity analysis, reliability, classical assumption
tests and multiple linear regression analysis. Measurements were made by
distributing questionnaires to 30 respondents, which were then tested for validity
and reliability. After that, it was distributed to 167 respondents and then analyzed.
The results of this study have met the validity, reliability, normality,
multicollinearity and heteroscedasticity tests. Based on the hypothesis test,
promotion, trust and punctuality of delivery have a positive influence on purchasing
decisions at PT Benua Samudera Kargo in North Sumatra, Indonesia., both partially
and simultaneously. The magnitude of the determination coefficient is 70.8% and
the remaining 29.2% can be explained by other variables such as brand image,
service quality and location. / Keberhasilan atau kegagalan usaha tergantung pada keahlian di bidang
pemasaran, keuangan dan bidang lainnya yang dikelola secara efektif dan efisien.
Berbagai upaya yang telah dilakukan oleh manajemen belum mampu memberikan
hasil yang optimal bagi kemajuan perusahaan, terutama dalam hal menjangkau
konsumen baru mulai dari strategi promosi, kepercayaan dan perlunya
memperhatikan ketepatan waktu pengiriman agar setiap upaya yang telah
dilakukan dapat meningkatkan keputusan pembelian di masa yang akan datang.
Pengumpulan data dilakukan dengan menyebarkan kuesioner kepada
responden yaitu pelanggan yang melakukan pembelian di PT Benua Samudera
Kargo. Data diolah dengan menggunakan analisis validitas, reliabilitas, uji asumsi
klasik dan analisis regresi linear berganda. Pengukuran dilakukan dengan
menyebarkan kuesioner kepada 30 orang responden, yang kemudian diuji validitas
dan reliabilitasnya. Setelah itu baru dilakukan penyebaran kepada 167 orang
responden dan kemudian dilakukan analisis.
Hasil penelitian ini telah memenuhi uji validitas, reliabilitas, normalitas,
multikolinearitas dan heteroskedastisitas. Berdasarkan uji hipotesis, promosi,
kepercayaan dan ketepatan waktu pengiriman mempunyai pengaruh positif
terhadap keputusan pembelian di PT Benua Samudera Kargo di Sumatera Utara,
Indonesia., baik secara parsial maupun simultan. Besarnya koefisien determinasi
sebesar 70,8% dan sisanya 29,2% dapat dijelaskan variabel lain seperti citra
merek, kualitas layanan dan lokasi.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wiliam, Febby NIM03011210091 febbywiliamzx@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alimin, Erina NIDN0103097202 Erina.alimin@lecturer.uph.edu |
Uncontrolled Keywords: | Promotion; Trust and Punctuality of Delivery; Purchasing Decision |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Febby Wiliam |
Date Deposited: | 22 Jul 2025 04:23 |
Last Modified: | 22 Jul 2025 04:23 |
URI: | http://repository.uph.edu/id/eprint/69986 |