Tanjung, Kharolyn (2025) The influence of social media, e-wom, and brand awareness towards customer purchase intention at Fook Inc Medan. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
This research examines the influence of social media, electronic word of mouth
(E-WOM), and brand awareness on customer purchase intention at Fook Inc Medan, a
halal noodle bar located in Medan, Indonesia. In today’s digital age, consumer behavior
has shifted, with purchasing decisions increasingly influenced by online presence and
user-generated content. This study aims to evaluate how social media engagement, E-
WOM, and brand awareness individually and collectively impact customer intentions
to purchase.
A quantitative research method was employed, with data collected through
questionnaires distributed to 97 respondents, using convenience sampling. Variables
were measured using a Likert scale and analyzed through validity, reliability, and
multiple regression tests.
The findings revealed the research instrument used, descriptive statistics,
classical assumption test, multiple regression test, determination, and hypothesis test.
Social media, E-WOM, and brand awareness each have a partial and simultaneous
significant influence on customer purchase intention. The determination test shows that
76.8% of customer purchase intention is affected by social media, E-WOM, and brand
awareness where the rest 23.2% are influenced by other variables that are not discussed
in this research. Multiple regression analysis shows all of the variables has positive
value therefore it is concluded that there are strong and positive relationship between
social media, E-WOM, brand awareness towards customer purchase intention.
The study concludes that for Fook Inc to strengthen customer intention to
purchase, improvements should be made in managing online reviews, creating more
interactive and up-to-date social media content, and enhancing brand visibility and
customer trust. / Penelitian ini meneliti pengaruh media sosial, electronic word of mouth (E-
WOM), dan kesadaran merek terhadap niat beli pelanggan di Fook Inc Medan, sebuah
restoran mie halal yang berlokasi di Medan, Indonesia. Di era digital saat ini, perilaku
konsumen telah bergeser, dengan keputusan pembelian yang semakin dipengaruhi oleh
keberadaan online dan konten yang dibuat oleh pengguna. Penelitian ini bertujuan
untuk mengevaluasi bagaimana keterlibatan media sosial, E-WOM, dan kesadaran
merek secara parsial dan simultan berdampak pada niat pelanggan untuk membeli.
Metode penelitian kuantitatif digunakan, dengan data yang dikumpulkan
melalui kuesioner yang didistribusikan kepada 97 responden, dengan menggunakan
convenience sampling. Variabel diukur dengan menggunakan skala Likert dan
dianalisis melalui uji validitas, reliabilitas, dan regresi berganda.
Hasil mengungkapkan instrumen penelitian yang digunakan, statistik
deskriptif, uji asumsi klasik, uji regresi berganda, determinasi, dan uji hipotesis. Media
sosial, E-WOM, dan kesadaran merek masing-masing memiliki pengaruh yang
signifikan secara parsial dan simultan terhadap niat beli pelanggan. Uji determinasi
menunjukkan bahwa 76,8% minat beli pelanggan dipengaruhi oleh media sosial, E-
WOM, dan kesadaran merek dimana sisanya sebesar 23,2% dipengaruhi oleh variabel
lain yang tidak dibahas dalam penelitian ini. Analisis regresi berganda menunjukkan
semua variabel bernilai positif sehingga disimpulkan bahwa terdapat hubungan yang
kuat dan positif antara media sosial, E-WOM, kesadaran merek terhadap niat beli
pelanggan.
Penelitian ini menyimpulkan bahwa untuk Fook Inc untuk memperkuat niat
pelanggan untuk membeli, perbaikan harus dilakukan dalam mengelola ulasan online,
membuat konten media sosial yang lebih interaktif dan terbaru, dan meningkatkan
visibilitas merek dan kepercayaan pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Tanjung, Kharolyn NIM03013210047 kharolyntanjung@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Khong, Rifin NIDN0103037603 UNSPECIFIED |
Uncontrolled Keywords: | Social Media; Electronic Word of Mouth; Brand Awareness; Customer Purchase Intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Kharolyn Tanjung |
Date Deposited: | 23 Jul 2025 07:28 |
Last Modified: | 23 Jul 2025 07:28 |
URI: | http://repository.uph.edu/id/eprint/70032 |