Anteseden online shopping happiness serta dampaknya pada repurchase intention dengan moderasi online shopping anxiety dan influencer attractiveness (studi pada skincare brand lokal)

Husada, Olivia (2025) Anteseden online shopping happiness serta dampaknya pada repurchase intention dengan moderasi online shopping anxiety dan influencer attractiveness (studi pada skincare brand lokal). Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menginvestigasi bagaimana perceived streamer performance, perceived information quality, perceived product quality, dan perceived promotion benefit memengaruhi online shopping happiness dalam konteks live streaming commerce untuk produk skincare lokal Indonesia. Selain itu, studi ini juga menguji bagaimana kebahagiaan saat berbelanja berdampak terhadap repurchase intention konsumen, serta peran moderasi dari shopping anxiety dan influencer attractiveness dalam memengaruhi hubungan tersebut. Penelitian ini berlandaskan pada kerangka Stimulus, Organism, Response (SOR) dan diperkuat oleh Affective Heuristic Theory, yang bersama-sama menjelaskan bagaimana rangsangan eksternal memicu reaksi afektif internal yang kemudian mendorong perilaku pembelian. Pengumpulan data dilakukan terhadap konsumen live commerce di Indonesia yang pernah mengikuti sesi live shopping di platform Shopee, khususnya pada tiga merek skincare lokal: Somethinc, Scarlett, dan Avoskin. Analisis dilakukan menggunakan teknik Partial Least Squares Structural Equation Modelling (PLS-SEM). Hasil penelitian menunjukkan bahwa keempat stimulus pemasaran memiliki pengaruh positif signifikan terhadap online shopping happiness, yang secara langsung meningkatkan repurchase intention. Namun, pengaruh tersebut cenderung menurun ketika konsumen mengalami shopping anxiety, sementara influencer attractiveness tidak memberikan pengaruh moderasi yang signifikan. Penelitian ini memberikan kontribusi teoretis dan praktis dalam memahami loyalitas emosional konsumen dalam ekosistem live streaming commerce. / This study aims to investigate how perceived streamer performance, perceived information quality, perceived product quality, and perceived promotion benefit influence online shopping happiness in the context of live streaming commerce for local skincare products in Indonesia. It further examines how shopping happiness affects consumers’ repurchase intention, along with the moderating roles of shopping anxiety and influencer attractiveness in this relationship. The study is grounded in the Stimulus, Organism, Response (SOR) framework, supported by Affective Heuristic Theory, which together explain how external stimuli trigger internal affective responses that drive purchasing behaviour. Data were collected from consumers who had participated in live shopping sessions on Shopee, focusing on three local skincare brands: Somethinc, Scarlett, and Avoskin. The analysis was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM). The findings reveal that all four marketing stimuli significantly and positively affect online shopping happiness, which in turn strongly predicts repurchase intention. However, this relationship weakens when consumers experience shopping anxiety, while influencer attractiveness does not show a statistically significant moderating effect. This study contributes both theoretically and practically to the understanding of emotional consumer loyalty in the live streaming commerce ecosystem.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Husada, Olivia
NIM01619230118
oliviahusada95@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Antonio, Ferdi
NIDN0321026802
ferdi.antonio@gmail.com
Uncontrolled Keywords: live streaming ; repurchase intention ; shopping happiness ; shopping anxiety ; skincare products ; sor ; affective heuristic theory
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Olivia Jayanugraha Husada
Date Deposited: 23 Jul 2025 04:34
Last Modified: 23 Jul 2025 04:34
URI: http://repository.uph.edu/id/eprint/70034

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