Chow, Kimberly (2025) The effect of social media marketing and e-wom on purchase decisions for Cetaphil skincare products in Medan mediated by brand trust. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Over the past few years, skincare has evolved into a crucial part of the daily routines
of a large number of individuals all over the world). This tendency is especially
prominent in Indonesia, where a rising number of women are placing a greater value
on the health and look of their skin. The skincare market in Indonesia is expanding
at a quick rate, and there is a wide variety of goods accessible, ranging from locally
produced brands that are affordable to international brands.
This study aims to analyze the effect of Social Media Marketing and Electronic
Word of Mouth (E-WoM) on purchase decisions for Cetaphil skincare products in
Medan, with Brand Trust as a mediating variable. The research is utilizes a
quantitative approach to examine how digital communication and trust influence
consumer decisions in the skincare industry. Data were collected through
questionnaires distributed to 140 respondents who have interacted with Cetaphil’s
online content or made a purchase. The data were analyzed using Partial Least
Squares Structural Equation Modeling (PLS-SEM) via SmartPLS 4.1.1.2.
The results indicate that both E-WoM have a significant positive effect on Brand
Trust and Purchase Decision, while Social Media Marketing shows no significant
effect toward Brand Trust and Purchase Decision. Furthermore, Brand Trust plays
a partial mediating role in the relationship between the independent variable of E�WoM toward purchase decisions. These study is to find the importance of building
brand trust through digital platforms to enhance consumer decision toward the
brand products. / Selama beberapa tahun terakhir, perawatan kulit telah berkembang menjadi bagian
penting dari rutinitas harian sejumlah besar individu di seluruh dunia).
Kecenderungan ini terutama menonjol di Indonesia, di mana semakin banyak
wanita yang lebih mementingkan kesehatan dan penampilan kulit mereka. Pasar
perawatan kulit di Indonesia berkembang dengan cepat, dan ada berbagai macam
barang yang dapat diakses, mulai dari merek yang diproduksi secara lokal yang
terjangkau hingga merek internasional.
Penelitian ini bertujuan untuk menganalisis pengaruh Pemasaran Media Sosial
dan Electronic Word of Mouth (E-WoM) terhadap keputusan pembelian produk
perawatan kulit Cetaphil di Medan, dengan Kepercayaan Merek sebagai variabel
mediasi. Penelitian ini menggunakan pendekatan kuantitatif untuk menguji
bagaimana komunikasi digital dan kepercayaan memengaruhi keputusan
konsumen dalam industri perawatan kulit. Data dikumpulkan melalui kuesioner
yang dibagikan kepada 140 responden yang telah berinteraksi dengan konten
daring Cetaphil atau melakukan pembelian. Data dianalisis menggunakan Partial
Least Squares Structural Equation Modeling (PLS-SEM) melalui SmartPLS
4.1.1.2.
Hasil penelitian menunjukkan bahwa E-WoM memiliki pengaruh positif yang
signifikan terhadap Kepercayaan Merek dan Keputusan Pembelian, sedangkan
Pemasaran Media Sosial tidak menunjukkan pengaruh yang signifikan terhadap
Kepercayaan Merek dan Keputusan Pembelian. Lebih jauh, Kepercayaan Merek
memainkan peran mediasi parsial dalam hubungan antara variabel independen E�WoM terhadap keputusan pembelian. Penelitian ini bertujuan untuk menemukan
pentingnya membangun kepercayaan merek melalui platform digital untuk
meningkatkan keputusan konsumen terhadap produk merek.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Chow, Kimberly NIM03011210071 kimberlychow03@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Alfonsius, Alfonsius NIDN0113108301 alfonsius@uph.edu |
Uncontrolled Keywords: | Purchase Decision; Brand Trust; Social Media Marketing; E-WoM |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Kimberly Chow |
Date Deposited: | 23 Jul 2025 08:54 |
Last Modified: | 23 Jul 2025 08:54 |
URI: | http://repository.uph.edu/id/eprint/70041 |