Vanessa, Vanessa (2025) The influence of big five personality traits on online impulse buying behavior of Shopee Medan customers. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
The rapid growth of the internet has altered shopping behaviors, increasing
online impulse buying behavior. However, Shopee experienced a decrease in the
number of website visits, signifying a decline in consumer engagement. Therefore, the
writer researches to study the Big Five Personality Traits as factors that might influence
online impulse buying behavior.
The Big Five Personality Traits, comprising openness to experience,
conscientiousness, extraversion, agreeableness, and neuroticism are closely linked to
customer interactions with online platforms, spontaneous buying decisions, and
impulsive purchase, depending on personal characteristics and emotional states.
The study employed the IBM SPSS V.30 for quantitative research. Both
descriptive and causal approach were used. The research was conducted on a sample
of 100 individuals utilizing convenience sampling.
This study passed the validity, reliability, normality, multicollinearity,
heteroscedasticity and multiple linear regression test, resulting in the regression
equation � = 2.562 + 0.090�1 + 0.135�2 + 0.165�3 + 0.101�4 + 0.134�5. Based on
the hypothesis testing results, the Big Five Personality traits influence online impulse
buying behavior of Shopee Medan customers, either partially or simultaneously.
Additionally, the Big Five Personality traits influence 72.4% of online impulse buying
behavior.
The writer suggests Shopee to include elements that encourage creativity and
idea cultivation, provide clearer guidance and decision-making tools, improve
feedback features, incorporate more prominent and accessible social responsibility
features, and improve customer assistance. / Perkembangan internet yang pesat telah mengubah pola belanja dan
meningkatkan perilaku pembelian impulsif online. Namun, Shopee mengalami
penurunan jumlah kunjungan situs web, yang menandakan penurunan keterlibatan
konsumen. Oleh karena itu, penulis meneliti untuk mempelajari Big Five Personality
Traits sebagai faktor yang mungkin mempengaruhi perilaku pembelian impulsif online.
Big Five Personality Traits, yang terdiri dari openness to experience,
conscientiousness, extraversion, agreeableness, and neuroticism erat dengan interaksi
pelanggan dengan platform online, keputusan pembelian spontan, dan pembelian
impulsif, tergantung pada karakteristik pribadi dan keadaan emosional mereka.
Penelitian ini menggunakan IBM SPSS V.30 untuk penelitian kuantitatif
Pendekatan deskriptif dan kausal digunakan. Penelitian dilakukan pada sampel 100
individu dengan menggunakan teknik convenience sampling.
Penelitian ini lulus uji validitas, reliabilitas, normalitas, multikolinearitas,
heteroskedastisitas, dan uji regresi linier berganda, menghasilkan persamaan regresi
� = 2.562 + 0.090� 1 + 0.135� 2 + 0.165� 3 + 0.101� 4 + 0.134� 5. Berdasarkan
hasil uji hipotesis, Big Five Personality Traits mempengaruhi perilaku pembelian
impulsif online pelanggan Shopee Medan, baik secara parsial maupun simultan. Selain
itu, Big Five Personality Traits berpengaruh 72,4% terhadap perilaku pembelian
impulsif online.
Penulis menyarankan Shopee untuk memasukkan elemen yang mendorong
kreativitas dan pengembangan ide, menyediakan panduan yang lebih jelas dan alat
pengambilan keputusan, meningkatkan fitur umpan balik, menggabungkan dan
meningkatkan fitur tanggung jawab sosial, serta meningkatkan bantuan pelanggan.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Vanessa, Vanessa NIM03011210111 vanessa5501127@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Eddy, Eddy NIDN0110018704 eddy.mdn@lecturer.uph.edu |
Uncontrolled Keywords: | Big Five Personality Traits; Online Impulse Buying Behavior; Shopee e-commerce |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Depositing User: | Vanessa Vanessa |
Date Deposited: | 24 Jul 2025 05:06 |
Last Modified: | 24 Jul 2025 05:06 |
URI: | http://repository.uph.edu/id/eprint/70070 |