Pengaruh social media content experience terhadap purchase intention melalui brand engagement, brand awareness, brand image dan brand attitude = The Influence of social media content experience on purchase intention through brand engagement, brand awareness, brand image, and brand attitude

Leo, Fransisco Keny (2025) Pengaruh social media content experience terhadap purchase intention melalui brand engagement, brand awareness, brand image dan brand attitude = The Influence of social media content experience on purchase intention through brand engagement, brand awareness, brand image, and brand attitude. Masters thesis, Universitas Pelita Harapan.

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Abstract

Penelitian ini bertujuan untuk menguji pengaruh social media content experience terhadap purchase intention melalui mediasi brand engagement, brand awareness, brand image, dan brand attitude. Lima dimensi pengalaman konten media sosial yang diteliti adalah entertainment, customization, interaction, electronic word of mouth (eWOM), dan trendiness. Pendekatan penelitian menggunakan metode kuantitatif dengan teknik survei. Sampel berjumlah 210 responden yang merupakan pengguna aktif media sosial dan pengikut akun Instagram BYD Indonesia. Teknik analisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa seluruh dimensi social media content experience secara signifikan memengaruhi brand engagement. Selanjutnya, brand engagement berperan penting dalam membentuk brand awareness dan brand image, yang kemudian memengaruhi brand attitude, dan berdampak pada purchase intention. Temuan ini menegaskan pentingnya strategi konten media sosial dalam membangun persepsi dan keterlibatan konsumen terhadap merek kendaraan listrik di Indonesia. / This study aims to examine the influence of social media content experience on purchase intention, mediated by brand engagement, brand awareness, brand image, and brand attitude. The five dimensions of content experience investigated include entertainment, customization, interaction, electronic word of mouth (eWOM), and trendiness. A quantitative approach was applied using a structured online survey. A total of 210 respondents were selected through purposive sampling. All respondents were active Instagram users who followed BYD Indonesia’s official account. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that all five content dimensions significantly influence brand engagement, which in turn affects brand awareness and brand image. These then shape brand attitude and ultimately impact purchase intention. This study contributes theoretically to digital marketing literature and offers practical implications for electric vehicle brands in optimizing social media content to build stronger consumer-brand relationships.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Leo, Fransisco Keny
NIM01619230072
kenyleo93@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Berlianto, Margaretha Pink
NIDN0327037904
margaretha.berlianto@uph.edu
Uncontrolled Keywords: social media content experience ; brand engagement ; brand awareness ; brand image ; brand attitude ; purchase intention ; BYD Indonesia
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Fransisco Keny Leo
Date Deposited: 29 Jul 2025 06:03
Last Modified: 29 Jul 2025 06:03
URI: http://repository.uph.edu/id/eprint/70161

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