Fikri, Akmal (2025) Pengaruh komunikasi interpersonal terhadap kepuasan kerja pada pramugara dan pramugari di PT Batik Air Indonesia = The influence of interpersonal communication on job satisfaction among flight attendants at PT Batik Air Indonesia. Bachelor thesis, Universitas Pelita Harapan.
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Abstract
Komunikasi interpersonal dipandang sebagai faktor penting yang dapat
menciptakan hubungan kerja yang harmonis dan meningkatkan kepuasan kerja.
Penelitian ini bertujuan untuk menganalisis pengaruh komunikasi interpersonal
terhadap kepuasan kerja pramugara dan pramugari di PT Batik Air Indonesia.
Penelitian ini menggunakan pendekatan kuantitatif eksplanatori dengan metode
survei. Sampel terdiri dari 127 pramugara dan pramugari aktif PT Batik Air
Indonesia yang dipilih melalui teknik nonprobability convenience sampling.
Pengukuran komunikasi interpersonal mengacu pada enam indikator dari DeVito
(2016), sedangkan kepuasan kerja mengacu pada enam indikator dari Luthans
(2011). Hasil uji validitas dan reliabilitas menunjukkan bahwa seluruh instrumen
penelitian valid dan reliabel (Cronbach’s Alpha = 0,938). Uji korelasi Spearman’s
Rho menunjukkan hubungan positif dan signifikan antara komunikasi interpersonal
dan kepuasan kerja (r = 0,514; p < 0,01). Uji Kruskal-Wallis juga mengungkap
adanya perbedaan signifikan dalam kepuasan kerja berdasarkan karakteristik
demografis responden seperti jenis kelamin dan tingkat pendidikan. Temuan ini
menegaskan bahwa semakin baik komunikasi interpersonal antara kru kabin dan
atasan, maka semakin tinggi tingkat kepuasan kerja mereka. Penelitian ini
diharapkan dapat menjadi masukan bagi manajemen PT Batik Air Indonesia dalam
menciptakan lingkungan kerja yang lebih suportif dan komunikatif.
/
Interpersonal communication is considered a key factor in fostering
harmonious workplace relationships and improving job satisfaction. This study
aims to examine the effect of interpersonal communication on job satisfaction
among flight attendants at PT Batik Air Indonesia. The research employed a
quantitative explanatory approach using a survey method. The sample consisted of
127 active flight attendants at PT Batik Air Indonesia selected through non-
probability convenience sampling. Interpersonal communication was measured
using six indicators from DeVito (2016), while job satisfaction was assessed using
six indicators from Luthans (2011). Validity and reliability tests confirmed all
instruments were valid and reliable (Cronbach’s Alpha = 0.938). The Spearman’s
Rho test showed a positive and significant correlation between interpersonal
communication and job satisfaction (r = 0.514; p < 0.01). The Kruskal-Wallis test
also revealed significant differences in job satisfaction based on demographic
characteristics such as gender and education level. These findings confirm that
improved interpersonal communication among cabin crew and with supervisors is
associated with higher job satisfaction. The results are expected to provide practical
insights for PT Batik Air Indonesia’s management in creating a more supportive
and communicative work environment.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Fikri, Akmal NIM01045200020 akmfk16@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Gerungan, Azalia NIDN0319029205 azalia.gerungan@uph.edu |
Uncontrolled Keywords: | komunikasi interpersonal; kepuasan kerja; awak kabin; Batik Air; hubungan kerja |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science (Distance Education Program) Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Communication Science (Distance Education Program) |
Depositing User: | AKMAL FIKRI |
Date Deposited: | 31 Jul 2025 06:54 |
Last Modified: | 31 Jul 2025 06:54 |
URI: | http://repository.uph.edu/id/eprint/70170 |