Analisis dampak organizational commitment dan work-life-balance terhadap job performance yang dimediasi oleh job satisfaction dari perawat rumah sakit umum daerah x Jakarta

Djajasasana, Caroline Novenia (2025) Analisis dampak organizational commitment dan work-life-balance terhadap job performance yang dimediasi oleh job satisfaction dari perawat rumah sakit umum daerah x Jakarta. Masters thesis, Universitas Pelita Harapan.

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Abstract

Rumah sakit membutuhkan tenaga kesehatan dengan kinerja optimal untuk menjamin kualitas pelayanan yang baik, terutama perawat yang merupakan garda terdepan pelayanan kesehatan. Kinerja perawat yang optimal dapat meningkatkan keselamatan pasien, efisiensi operasional, serta kepuasan pengguna layanan kesehatan. Hal ini merupakan tantangan yang perlu dihadapi rumah sakit dalam menjaga kinerja perawat agar tetap optimal. Penelitian ini bertujuan untuk menganalisis pengaruh organizational commitment dan work-life balance terhadap job performance perawat di RSUD X Jakarta dengan mediasi job satisfaction. Metode penelitian menggunakan pendekatan kuantitatif dengan desain cross-sectional melalui penyebaran kuesioner kepada perawat Non-ASN yang telah bekerja minimal satu tahun di RSUD X. Penelitian ini melibatkan total 100 responden, yang terdiri dari 30 responden dalam studi pendahuluan dan 70 responden dalam studi aktual. Data dianalisis menggunakan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa organizational commitment dan work-life balance secara signifikan berpengaruh positif terhadap job performance, baik secara langsung maupun tidak langsung melalui job satisfaction sebagai mediator. Penelitian ini memberikan implikasi manajerial bagi pengelola rumah sakit untuk mempertahankan dan meningkatkan kinerja perawat secara efektif. / Hospitals require healthcare professionals with optimal performance to ensure high-quality services, particularly nurses who serve as the frontline of patient care. Optimal nurse performance can improve patient safety, operational efficiency, and patient satisfaction. Maintaining this level of performance poses a significant challenge for hospital management. This study aims to analyze the influence of organizational commitment and work-life balance on the job performance of nurses at Regional Public Hospital X in Jakarta, with job satisfaction serving as a mediating variable. This research employed a quantitative approach with a cross-sectional design, using a structured questionnaire distributed to non-civil servant nurses who had been employed for at least one year at the hospital. The study involved a total of 100 respondents, comprising 30 participants in the preliminary study and 70 in the main study. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that both organizational commitment and work-life balance have a significant positive effect on job performance, both directly and indirectly through the mediation of job satisfaction. This study offers managerial implications for hospital administrators to effectively sustain and enhance nurse performance.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Djajasasana, Caroline Novenia
NIM01661230063
carolinenoveniadj@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Meilani, Yohana Cahya F. Palupi
NIDN0712057301
yohana.meilani@uph.edu
Uncontrolled Keywords: organizational commitment ; work-life-balance ; job satisfaction ; job performance ; perawat ; rumah sakit
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Caroline Novenia Djajasasana
Date Deposited: 08 Aug 2025 08:58
Last Modified: 08 Aug 2025 08:58
URI: http://repository.uph.edu/id/eprint/70373

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