Pengaruh kepuasan kerja, dukungan organisasi, dan reputasi organisasi terhadap turnover karyawan PT Bank XYZ

Marsaka, Martinus (2025) Pengaruh kepuasan kerja, dukungan organisasi, dan reputasi organisasi terhadap turnover karyawan PT Bank XYZ. Masters thesis, Universitas Pelita Harapan.

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Abstract

Digitalisasi membawa banyak perubahan pada berbagai bidang bisnis tidak terkecuali perbankan. Namun demikian, manfaat digitalisasi juga membawa perubahan pada berkurangnya permintaan tenaga kerja pada industri perbankan, di mana hampir seluruh transaksi keuangan dapat dilakukan secara online. Penelitian ini menguji pengaruh dari kepuasan kerja, dukungan organisasi, dan reputasi organisasi terhadap turnover karyawan pada salah satu perbankan di Indonesia. Penelitian dilakukan pada 210 karyawan yang bekerja di Bank XYZ. Metode yang digunakan pada penelitian ini adalah kuantitatif dengan teknik analisa partial least square - structural equation modelling (PLS-SEM) pada SmartPLS. Hasil penelitian menunjukkan bahwa organizational reputation dan job satisfaction berpengaruh negatif dan signifikan terhadap turnover intention. Namun hasil penelitian juga menunjukkan bahwa job autonomy dan organizational support tidak berpengaruh negatif dan signifikan terhadap turnover intention. / Digitalization has brought many changes to various business sectors, including banking. However, the benefits of digitalization have also led to a reduction in labor demand in the banking industry, where almost all financial transactions can be conducted online. This study examines the influence of job satisfaction, organizational support, and organizational reputation on employee turnover at a bank in Indonesia. The study was conducted on 210 employees working at Bank XYZ. The method used in this study was quantitative with partial least squares - structural equation modeling (PLS-SEM) analysis techniques in SmartPLS. The results showed that organizational reputation and job satisfaction negatively and significantly influenced turnover intention. However, the results also showed that job autonomy and organizational support did not negatively and significantly influence turnover intention.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Marsaka, Martinus
NIM01619230121
martinus_saka@yahoo.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Meilani, Yohana Cahya F. Palupi
NIDN0712057301
yohana.meilani@uph.edu
Uncontrolled Keywords: Kepuasan kerja; dukungan organisasi ; reputasi organisasi ; turnover intention
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Current > Faculty/School - UPH Karawaci > Business School > Master of Management
Depositing User: Martinus Maudy Marsaka
Date Deposited: 08 Aug 2025 03:22
Last Modified: 08 Aug 2025 03:22
URI: http://repository.uph.edu/id/eprint/70376

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