Pengaruh beban kerja perawat terhadap kepatuhan dalam melaksanakan edukasi pasien sebelum pulang: efek mediasi dari perceived organizational support dan burnout level = The impact of nurses' workload on compliance in providing patient discharge education: the mediating role of perceived organizational support and burnout level

Kurniawan, Cornelius Danu (2025) Pengaruh beban kerja perawat terhadap kepatuhan dalam melaksanakan edukasi pasien sebelum pulang: efek mediasi dari perceived organizational support dan burnout level = The impact of nurses' workload on compliance in providing patient discharge education: the mediating role of perceived organizational support and burnout level. Masters thesis, Universitas Pelita Harapan.

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Abstract

Tingginya beban kerja perawat di rumah sakit dapat memengaruhi kepatuhan dalam melaksanakan edukasi kepada pasien sebelum pulang. Penelitian ini bertujuan untuk menganalisis pengaruh beban kerja terhadap kepatuhan perawat dalam edukasi pasien pra-pulang, dengan mengeksplorasi peran mediasi dari perceived organizational support dan burnout level. Penelitian ini menggunakan desain kuantitatif dengan pendekatan cross-sectional terhadap 100 perawat di sebuah rumah sakit swasta tipe B di Semarang. Pengambilan data dilakukan melalui kuesioner daring dan dianalisis menggunakan pendekatan Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil menunjukkan bahwa beban kerja berpengaruh negatif signifikan terhadap kepatuhan edukasi, baik secara langsung maupun tidak langsung melalui burnout level. Sementara itu, perceived organizational support tidak memediasi secara signifikan hubungan antara beban kerja dan kepatuhan. Temuan ini menegaskan pentingnya manajemen beban kerja dan intervensi terhadap burnout untuk meningkatkan kualitas edukasi pasien. Penelitian ini memiliki keterbatasan dalam cakupan rumah sakit dan pendekatan waktu yang digunakan. Implikasi praktis dan saran untuk penelitian lanjutan turut disampaikan. / High nursing workload in hospitals can affect nurses’ compliance in providing discharge education to patients. This study aims to analyze the effect of workload on nurses’ compliance in delivering discharge education, with perceived organizational support and burnout level examined as mediating variables. A quantitative study with a cross-sectional design was conducted on 100 nurses at a type B private hospital in Semarang. Data were collected using an online questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results showed that workload had a significant negative effect on discharge education compliance, both directly and indirectly through burnout level. Meanwhile, perceived organizational support did not significantly mediate the relationship between workload and compliance. These findings highlight the importance of managing workload and addressing burnout to improve the quality of patient education. This study is limited by its single-institution focus and cross-sectional approach. Practical implications and recommendations for future research are provided.
Item Type: Thesis (Masters)
Creators:
Creators
NIM
Email
ORCID
Kurniawan, Cornelius Danu
NIM01615230048
corneliusdanu@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Meilani, Yohana F. Cahya Palupi
NIDN0712057301
UNSPECIFIED
Uncontrolled Keywords: Beban kerja ; kepatuhan edukasi pasien ; perceived organizational support ; burnout level ; perawat
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Current > Faculty/School - UPH Karawaci > Faculty of Medicine > Master of Hospital Administration
Depositing User: Cornelius Danu Kurniawan
Date Deposited: 13 Aug 2025 02:47
Last Modified: 13 Aug 2025 02:47
URI: http://repository.uph.edu/id/eprint/70490

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