Merry, Merry ORCID: https://orcid.org/0000-0003-1378-9568
(2025)
Anteseden dari patient experiential satisfaction dan dampaknya pada revisit intention di klinik swasta, Lamandau, Kalimantan Tengah.
Masters thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (92kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (364kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (801kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (6MB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (743kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (793kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (1MB)
Abstract
Penelitian ini dilakukan untuk mengetahui pengaruh anteseden dari patient experiential satisfaction yaitu price fairness, clinic image, dan communication serta dampaknya pada revisit intention. Penelitian ini dilakukan di Kalimantan Tengah dengan melibatkan 162 pasien yang berkunjung ke klinik swasta. Pengumpulan data dilakukan dengan menyebarkan kuesioner berisi 29 pertanyaan dengan Skala Likert 1 – 5 berdasarkan metode judgemental sampling. Data dianalisis dengan metode SEM berbasiskan PLS. Hasil penelitian ini menyatakan bahwa pada klinik swasta, komunikasi dan keadilan harga efektif meningkatkan revisit intention dengan mediasi patient experiential satisfaction. / The purpose of this study is to examine the influence of the antecedents of patient experiential satisfaction, namely price fairness, clinic image, and communication, and their impact on revisit intention. This study is applied in Central Kalimantan and involved 162 patients who visited private clinics. Data were collected through a questionnaire consisting of 29 items using a 5-point Likert scale, based on a judgmental sampling method. The data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results of this study indicate that in private clinics, communication and price fairness effectively enhance revisit intention, mediated by patient experiential satisfaction.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Wuisan, Dewi Sri Surya NIDN0431107004 dewi.wuisan@uph.edu |
Uncontrolled Keywords: | clinic image ; communication ; patient experiential satisfaction ; price fairness ; revisit intention |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Master of Management Current > Faculty/School - UPH Karawaci > Business School > Master of Management |
Depositing User: | Merry Merry |
Date Deposited: | 14 Aug 2025 02:04 |
Last Modified: | 14 Aug 2025 02:04 |
URI: | http://repository.uph.edu/id/eprint/70493 |