Maura, Grusca (2025) Berjuang demi klien : buzzer dan strategi komunikasinya dalam media sosial di Indonesia. Masters thesis, Universitas Pelita Harapan.
![Title [thumbnail of Title]](http://repository.uph.edu/style/images/fileicons/text.png)
Title.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (125kB)
![Abstract [thumbnail of Abstract]](http://repository.uph.edu/style/images/fileicons/text.png)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (361kB)
![ToC [thumbnail of ToC]](http://repository.uph.edu/style/images/fileicons/text.png)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (381kB)
![Chapter1 [thumbnail of Chapter1]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (574kB)
![Chapter2 [thumbnail of Chapter2]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (448kB)
![Chapter3 [thumbnail of Chapter3]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (453kB)
![Chapter4 [thumbnail of Chapter4]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (682kB)
![Chapter5 [thumbnail of Chapter5]](http://repository.uph.edu/style/images/fileicons/text.png)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (416kB)
![Bibliography [thumbnail of Bibliography]](http://repository.uph.edu/style/images/fileicons/text.png)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (328kB)
![Appendices [thumbnail of Appendices]](http://repository.uph.edu/style/images/fileicons/text.png)
Appendices.pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.
Download (3MB)
Abstract
This study aims to explore how the communication practices of buzzers,
coordinators, and vendors are strategically carried out within Indonesia's digital
space. The buzzer phenomenon has become increasingly prominent alongside the
rise of social media as a key arena for shaping public opinion, political
campaigning, and digital marketing. Using a qualitative approach grounded in
interpretivism, the research investigates work practices that are not only technical,
but also emotional, strategic, and ethically complex. Data were collected through
in-depth interviews with four informants directly involved as buzzer coordinators,
buzzers, and vendors. Thematic analysis was employed to uncover patterns of work,
power dynamics, and communication strategies shaped by client demands. The
study draws on three key theoretical frameworks: Merlyna Lim’s concept of the
networked public sphere, Christian Fuchs’ theory of digital capitalism, and
Hallahan et al.’s strategic communication theory. Findings reveal that buzzer
practices operate systematically yet covertly, constructing narratives and shaping
public perception in ways designed to appear organic. Buzzers are not merely paid
actors but are embedded within a complex communication system influenced by
market logic, platform algorithms, and political agendas. This research contributes
to digital communication studies by revealing hidden practices behind the scenes
of social media. / Penelitian ini bertujuan untuk memahami secara mendalam bagaimana praktik
komunikasi para buzzer, koordinator, dan vendor dijalankan secara strategis dalam
ruang digital di Indonesia. Fenomena buzzer semakin menonjol seiring
meningkatnya penggunaan media sosial sebagai arena pembentukan opini publik di
berbagai aspek. Melalui pendekatan kualitatif dengan landasan interpretatif,
penelitian ini menelusuri praktik kerja yang tidak hanya bersifat teknis, tetapi juga
emosional, strategis dan penuh pertimbangan etis. Data dikumpulkan melalui
wawancara mendalam terhadap empat informan yang memiliki pengalaman
langsung sebagai koordinator buzzer, buzzer, dan vendor. Analisis dilakukan
menggunakan teknik analisis tematik untuk mengungkap pola kerja, relasi kuasa,
serta strategi komunikasi yang disusun berdasarkan kebutuhan klien. Penelitian ini
berlandaskan pada tiga teori utama: konsep media baru dan ruang publik jaringan
dari Merlyna Lim, kapitalisme digital dari Christian Fuchs, dan teori komunikasi
strategis dari Hallahan dkk. Temuan menunjukkan bahwa praktik buzzer dijalankan
secara sistematis namun tersembunyi, di mana narasi dan persepsi publik dibentuk
agar tampak organik. Buzzer tidak sekadar aktor bayaran, melainkan bagian dari
sistem komunikasi digital yang kompleks dan sarat kepentingan. Penelitian ini
memberikan kontribusi terhadap kajian komunikasi digital di Indonesia, khususnya
dalam memahami praktik tersembunyi di balik layar media sosial.
Item Type: | Thesis (Masters) |
---|---|
Creators: | Creators NIM Email ORCID Maura, Grusca NIM01689230023 gruscaaudina@gmail.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Herlijanto, Johanes NIDN0313077205 UNSPECIFIED |
Uncontrolled Keywords: | buzzer ; komunikasi strategis ; media sosial ; new media ; kapitalisme digital ; pendekatan interpretatif |
Subjects: | H Social Sciences > HM Sociology > HM 1201-1216 Communication |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Master of Communication Science Current > Faculty/School - UPH Karawaci > Faculty of Social and Political Science > Master of Communication Science |
Depositing User: | Grusca Maura Audina |
Date Deposited: | 14 Aug 2025 02:14 |
Last Modified: | 14 Aug 2025 02:14 |
URI: | http://repository.uph.edu/id/eprint/70494 |