Factors affecting UPH students brand loyalty towards uniqlo

Cyntya, Carin, Sriyati, Indah Aprilia and Noorsalim, Yoliansen (2020) Factors affecting UPH students brand loyalty towards uniqlo. Bachelor thesis, Universitas Pelita Harapan.

[thumbnail of Title] Text (Title)
Title.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (1MB)
[thumbnail of Abstract]
Preview
Text (Abstract)
Abstract.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (141kB) | Preview
[thumbnail of ToC]
Preview
Text (ToC)
ToC.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (309kB) | Preview
[thumbnail of Chapter1] Text (Chapter1)
Chapter1.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (143kB)
[thumbnail of Chapter2] Text (Chapter2)
Chapter2.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (299kB)
[thumbnail of Chapter3] Text (Chapter3)
Chapter3.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (287kB)
[thumbnail of Chapter4] Text (Chapter4)
Chapter4.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (900kB)
[thumbnail of Chapter5] Text (Chapter5)
Chapter5.pdf
Restricted to Registered users only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (203kB)
[thumbnail of Bibiography] Text (Bibiography)
Bibliography.pdf
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (218kB)
[thumbnail of Appendices] Text (Appendices)
Appendices .pdf
Restricted to Repository staff only
Available under License Creative Commons Attribution Non-commercial Share Alike.

Download (2MB)

Abstract

The fast fashion industry is one of the fastest growing and recognizable industries in the world with giants such as ‘H&M’ and ‘Inditex-ZARA’. Due to its ever-changing selection of clothes and affordable price, it is easy for fast fashion companies to spur brand loyalty amongst their customers. The researchers find this topic interesting and decided to study it further. This study aims to understand the factors that affect UPH students’ brand loyalty towards the fast-fashion brand, UNIQLO. With its diverse selection of clothing and budget-friendly price, it is easy to understand why fast-fashion brands such as UNIQLO is famous among the younger generations. In this study, the researchers will focus on six different factors such as brand awareness, perceived quality, perceived value, brand personality, organization association and brand uniqueness and how it affects UNIQLO’s brand loyalty. The population chosen for this study are the UNIQLO buyers in Indonesia whilst the sample are 202 UPH Business School students’ who have bought UNIQLO. Results were obtained by giving out online survey questionnaire and the results were analyzed using the multiple regression model and utilizing the SPSS software. The results indicate that brand awareness, perceived value, brand personality and brand uniqueness significantly and positively affect consumer brand loyalty. Whilst, perceived quality and organization association does not significantly and positively affect consumer brand loyalty. Therefore, it is recommended that UNIQLO focuses on brand awareness, perceived value, brand personality and brand uniqueness to increase and maintain their consumer brand loyalty. Further research is needed to identify other factors that can strengthen UNIQLO’s consumer brand loyalty.
Item Type: Thesis (Bachelor)
Creators:
Creators
NIM
Email
ORCID
Cyntya, Carin
NIM00000025708
carincyntya@gmail.com
UNSPECIFIED
Sriyati, Indah Aprilia
NIM00000024444
indahsriyati.aprilia@gmail.com
UNSPECIFIED
Noorsalim, Yoliansen
NIM00000022942
yoliansenlim@gmail.com
UNSPECIFIED
Contributors:
Contribution
Contributors
NIDN/NIDK
Email
Thesis advisor
Arianto, Radityo Fajar
NIDN0304067503
UNSPECIFIED
Uncontrolled Keywords: brand awareness; perceived quality; perceived value; brand personality, organization association; brand uniqueness
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management
Current > Faculty/School - UPH Karawaci > Business School > Management
Depositing User: Users 3458 not found.
Date Deposited: 26 Feb 2020 02:28
Last Modified: 15 Jul 2020 07:24
URI: http://repository.uph.edu/id/eprint/7948

Actions (login required)

View Item
View Item