Wijaya, Yehuda and Emmanuel, Jeremy (2019) Analysis of perceived service quality, brand image, and brand loyalty on brand equity in healthcare sector. Bachelor thesis, Univeritas Pelita Harapan.
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Abstract
This study aims to examine the effect of the perceived service quality, brand
image, and brand loyalty on brand equity to determine what are the significant
components on building a strong brand equity in healthcare sector. The hospital
industry in Indonesia is a distinctly unique industry compared with other
industries due to the law that constrains advertising product or services of the
industry, making the ability to build a good brand equity important. This paper
focus on finding the significant components that builds of brand equity in the
hospital industry by comparing population from three different regions around the
city of Jakarta and Tangerang. The population of this research were taken from
the city of Tangerang, Jakarta Utara, and West Jakarta. A total 150 samples are
collected from the three cities in which the samples were asked to appraise the
service of a hospital they have used in their corresponding area. Purposive
sampling technique is used for distributing and gathering the data. As for running
the data, Smart PLS 3.0 is used in this research. The research was made on the
period of 5 (five) months starting from January 2019 and ending on May 2019.
As for the research result, hypothesis 1 is significant and supported in Tangerang
(2.64) but is not significant and not supported in Jakarta Utara (1.572) and West
Jakarta (1.060), hypothesis 2 is significant and supported in Jakarta Utara (2.047)
but is not significant and not supported in Tangerang (0.241) and West Jakarta
(0.289), hypothesis 3 is significant and supported in all Jakarta Utara (26.301),
West Jakarta (14.588) and Tangerang (13.361), while hypothesis 4 is significant
and supported in Jakarta Utara (2.047) but is not significant and not supported in
Tangerang (0.241) and West Jakarta (0.289). The conclusion of this research is
that all three regions produce different result regarding which independent
variables have a significant impact towards the dependent variable and that the
significant of each hypothesis varies depending on the location.
Item Type: | Thesis (Bachelor) |
---|---|
Creators: | Creators NIM Email ORCID Wijaya, Yehuda NIM00000012901 yhuda_w@yahoo.com UNSPECIFIED Emmanuel, Jeremy NIM00000012082 jeremy@glints.com UNSPECIFIED |
Contributors: | Contribution Contributors NIDN/NIDK Email Thesis advisor Huliselan, Juanna Judith NIDN0006065801 UNSPECIFIED |
Additional Information: | SK 11-15 EMM a; 31001000265984 |
Uncontrolled Keywords: | Perceived quality; brand image; brand loyalty; brand equity; hospital |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | University Subject > Current > Faculty/School - UPH Karawaci > Business School > Management Current > Faculty/School - UPH Karawaci > Business School > Management |
Depositing User: | Yehuda Wijaya |
Date Deposited: | 04 Mar 2020 06:53 |
Last Modified: | 04 Mar 2024 10:53 |
URI: | http://repository.uph.edu/id/eprint/8018 |