Klausula baku pada transaksi barang melalui e-commerce (studi kasus transaksi melalui Bukalapak, Tokopedia, Blanja.com)

Maulana, Muhamad Irvan (2020) Klausula baku pada transaksi barang melalui e-commerce (studi kasus transaksi melalui Bukalapak, Tokopedia, Blanja.com). Masters thesis, Universitas Pelita Harapan.

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Abstract

Dalam memenuhi kebutuhan hidupnya manusia tidak akan pernah lepas dari kegiatan perdagangan barang dan jasa. Akibat perkembangan teknologi informasi saat ini, ternyata jual beli tidak hanya dapat dilakukan secara konvensional, dimana antara penjual dengan pembeli saling betemu secara langsung, namun dapat juga hanya melalui media internet, Transaksi elektronik dalam dunia bisnis terdapat berbagai macam bentuknya diantaranya adalah Elektronik Commerce atau biasa disebut dengan e-commerce transaksi electronic commerce di Indonesia tetap tunduk pada ketentuan yang tercantum dalam Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (UUPK) Dalam Undang-Undang Perlindungan Konsumen, istilah klausul eksonerasi sendiri tidak ditemukan, yang ada adalah “Klausula Baku”. Pasal 1 angka 10 mendefinisikan klausula baku sebagai aturan atau ketentuan dan syarat-syarat yang dipersiapkan dan ditetatapkan terlebih dahulu secara sepihak oleh pelaku usaha yang dituangkan dalam suatu dokumen/perjanjian yang mengikat dan wajib dipenuhi oleh konsumen. Permasalahan dalam penelitian hukum ini adalah pengaturan mengenai penerapan klausula baku pada Transaksi e-commerce ditinjau dari pasal 1314 KUH Perdata melalui Transaksi Online Marketplace, Dalam penelitian ini, pengumpulan data dilakukan dengan menggunakan bahan-bahan kepustakaan dan dengan pendekatan peraturan perundang-undangan yang terkait sebagai data utama. / In fulfilling their needs, humans cannot be separated from trade of goods and services. As a result of the current informational technology, it is found that buying and selling not only can be done conventionally, such as a physical meeting between buyers and sellers, but also through the internet. Electronic transactions in the business world can be in many forms, one of the is the Electronic Commerce or commonly known as e-commerce. The electronic commerce transactions in Indonesia remain under regulations written in the Law number 8 of 1999 regarding Consumer Protection (UUPK). Within the Law of Consumer Protection, the term exoneration clause itself is not found, instead there was the "Standard Clause". Chapter 1 number 10 defined the standard clause as a regulation or provision and requirements prepared and defined unilaterally in advance by the businessmen which was written in a document/agreement which binds and must be fulfilled by the consumer. The Problem in this legal research is the regulation regarding the implementation of standard clause in an e-commerce transactions reviews from Chapter 1314 of The Book of Civil Law through the Online Marketplace Transactions. In this research, data gathered are literature materials and using related laws and regulations approach as main data.

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