Thesis

Longkeng, Steve Rio Marshall (2024) Analisis pengaruh interactivity, customization, perceived usefullness, perceived ease of use, responsiveness, dan brand image terhadap customer satisfaction dalam membentuk customer loyalty pada pengguna mobile banking bank Sulutgo (BSG). Masters thesis, Universitas Pelita Harapan.

Parengkuan, Angel (2023) Analisis pengaruh site organization, reliability, responsiveness, user friendliness, personal needs, efficiency terhadap electronic customer loyalty terhadap electronic customer satisfaction pada pengguna Jenius di Sidoarjo = Analysis of site organization, reliability, responsiveness, user friendliness, personal needs, efficiency on electronic customer loyalty through electronic customer satisfaction on Jenius users in Sidoarjo. Bachelor thesis, Universitas Pelita Harapan.

kawatak, imelda golda (2024) Analisis pengaruh product price promotion dan place terhadap repurchase intention melalui brand awareness dan lifestyle pada meal kits ready to eat household configuration studycase eatwell Manado. Bachelor thesis, Universitas Pelita Harapan.