Thesis

Othniel, Axel (2023) Pengaruh food quality, physical environment quality, dan service quality pada behavioral intention melalui customer perceived value dan customer satisfaction pada pelanggan ciccia ristorante and steak house di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tanaldo, Wilbert Roderick (2024) Analisis faktor product quality, service quality, dan corporate image terhadap customer loyalty melalui customer satisfaction pada pelanggan CV Vins Cahaya Sukses di Pekanbaru = factor analysis of product quality, service quality, and corporate image on customer loyalty through customer satisfaction on CV Vins Cahaya Sukses customers in Pekanbaru. Masters thesis, Universitas Pelita Harapan.

Tjahjono, Hendra (2013) Analisis pengaruh service quality, food quality, perceive value terhadap behavior intention melalui customer satisfaction sour sally Surabaya. Bachelor thesis, Universtitas Pelita Harapan.