Thesis

Longkeng, Steve Rio Marshall (2024) Analisis pengaruh interactivity, customization, perceived usefullness, perceived ease of use, responsiveness, dan brand image terhadap customer satisfaction dalam membentuk customer loyalty pada pengguna mobile banking bank Sulutgo (BSG). Masters thesis, Universitas Pelita Harapan.

Othniel, Axel (2023) Pengaruh food quality, physical environment quality, dan service quality pada behavioral intention melalui customer perceived value dan customer satisfaction pada pelanggan ciccia ristorante and steak house di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Tanaldo, Wilbert Roderick (2024) Analisis faktor product quality, service quality, dan corporate image terhadap customer loyalty melalui customer satisfaction pada pelanggan CV Vins Cahaya Sukses di Pekanbaru = factor analysis of product quality, service quality, and corporate image on customer loyalty through customer satisfaction on CV Vins Cahaya Sukses customers in Pekanbaru. Masters thesis, Universitas Pelita Harapan.