Thesis

Kaeng, Gerald leonardo veransi (2022) Analisis pengaruh Rliability, Privacy And Security, Website Design Dan Customer Service & Support terhadap E-Banking Loyality melalui E-Banking Satisfaction pada pelanggan pengguna BCA Moblie di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Kaeng, Gerald leonardo veransi (2023) Pengaruh reliability, privacy and security, website design dan customer service & support terhadap e-banking loyalty melalui e-banking satisfaction pada pengguna BNI Mobile di Surabaya. Masters thesis, Universtitas Pelita Harapan.

yusuf, richard (2023) Analisis pengaruh physical interaction management,virtual interaction manegement,dan service interaction manegement terhadap customer loyalty pada pelanggan mc donald Surabaya. Bachelor thesis, Universtitas Pelita Harapan.