Thesis

Abigail, Cinta Kathleen (2022) Analisis pengaruh service quality, perceived risk, social influence, promotion, performance expectancy, effort expectancy, dan facilitating conditions terhadap customer satisfaction dan customer loyalty pengguna tiket.com selama pandemi covid-29 di Surabaya. Masters thesis, Universitas Pelita Harapan.

Dewi, Nova Sinta (2022) Analisis pengaruh atmospherics, food quality, service quality dan other customer terhadap brand preference melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran Sushi Tei Galaxy Mall Surabaya. Masters thesis, Universitas Pelita Harapan.

Nathaniel, Ricardo Oscar (2021) Analisis faktor monetary value, quality of benefits value, social status value, information value, dan preference value terhadap purchase intention pengguna Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.