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Thesis
Chandra, Steffani (2021) The influence of price, service quality, and physical environment on customer satisfaction at Warung Kopi Srikandi, Medan. Bachelor thesis, Universitas Pelita Harapan.
Febriany, Ivy (2021) The influence of location for customer satisfaction at Kito Garden’s Restaurant. Bachelor thesis, Universitas Pelita Harapan.
Patrick, Patrick (2021) The influence of customer satisfaction towards customer loyalty at Padi in Medan. Bachelor thesis, Universitas Pelita Harapan.