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Thesis
Gunawan, Dhea (2023) the influence of service quality and product quality towards customer satisfaction at Me& Coffee Works Wahid Hasyim Medan. Bachelor thesis, Universitas Pelita Harapan.
Meychella, Meychella (2021) The effect of food delivery service on increasing sales of culinary entrepreneurs (study of culinary entrepreneurs registered at Grab-Food Medan). Bachelor thesis, Universitas Pelita Harapan.
Rita, Rita (2020) The influence of service quality on customer loyalty at Sensuri Coffee Centre Point Mall Medan. Bachelor thesis, Universitas Pelita Harapan.