Armando, Christopher Victor (2022) Analisis pengaruh internet service, prices, employees, physical evidence terhadap customer satisfaction melalui customer loyalty pada pelanggan indihome di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Kurniawan, Mochamad Yusuf (2020) Perencanaan bisnis rumah sakit islam Ibnu Sina Magelang = Business planning of Ibnu Sina Magelang hospital. Masters thesis, Universitas Pelita Harapan.

Rohmah, Nailatur (2023) Analisis pengaruh entertainment, interaction, trendiness, customisation dan electronic word of mouth pada customer loyalty melalui consumer brand engagement pada instagram toko kopi tuku di Surabaya. Bachelor thesis, Universitas Pelita Harapan.