Thesis

Wongso, Felix William (2022) Analisis pengaruh food quality, service quality, quality of physical environment, dan customer perceived value terhadap behavioral intention melalui customer satisfaction pada pelanggan Starbucks Ngagel Surabaya. Bachelor thesis, Universitas Pelita Harapan.

haryono, yehezkiel kharis (2021) Analisis pengaruh promotion, product, dan customer service terhadap behaviour intention melalui customer satisfaction pada pelanggan Ada apa dengan kopi Surabaya. Bachelor thesis, Universitas Pelita Harapan.