Thesis

Dwirani, Fichela (2017) The effect of brand image, brand quality, and brand experience towards brand loyalty through customer satisfaction on nike apparel in Surabaya. Masters thesis, Universtitas Pelita Harapan.

Kumala, Cynthia Intan (2016) Pengaruh model tam (technology acceptance model) terhadap actual usage melalui behavioral intention pada pengguna traveloka di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Lakhwani, Pooja Amar (2018) The effect of physical quality, staff behavior, brand identification and lifestyle congruence towards brand loyalty as mediated by customer satisfaction in starbucks Surabaya. Masters thesis, Universtitas Pelita Harapan.

Qomariyah, Faridhatul (2017) Pengaruh mall recreation, mall interior dan mall staff terhadap customer loyalty melalui mall value dan customer satisfactioin pada lenmarc mall di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Wardoyo, Try supriono (2016) Pengaruh novelty dan product quality terhadap repurchase intention melalui perceived value, brand preference, dan customer satisfaction pada pengguna samsung galaxy s di Surabaya. Masters thesis, Universtitas Pelita Harapan.