Calim, Vellia (2020) The influence of product quality towards customer satisfaction at Cititex, Medan. Bachelor thesis, Universitas Pelita Harapan.

Mayditta, Melva (2020) The influence of brand awareness towards customer buying decision at PT Jumbo Power International, Medan. Bachelor thesis, Universitas Pelita Harapan.

Michelle, Natasha (2020) The influence of brand image towards customer satisfaction at PT Indako Trading Coy. Bachelor thesis, Universitas Pelita Harapan.

Williem, Jansen (2020) The influence between service quality towards customer satisfaction at Alkes Krakatau, Medan. Bachelor thesis, Universitas Pelita Harapan.