Muliani, Jesslyn (2023) Analisis pengaruh sensory, affective, behavioral, intellectual terhadap brand loyalty melalui brand satisfaction, brand attitude, brand attachment pelanggan kedai kopi Excelso Pakuwon Trade Center di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Saragih, Evelyn Paldea (2023) Analisis pengaruh reliability, accessibility, safety, affordability, availability, comfort terhadap customer satisfaction melalui continuous intention to use kepada konsumen pengguna aplikasi gojek Surabaya. Bachelor thesis, Universitas Pelita Harapan.