Thesis

Amahu, Deron Christian (2024) Analisis pengaruh effort expectancy, perceived usefulness, information quality, social influence, trust, terhadap repurchase intention pada pengguna aplikasi grab food Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Haerani, Dilla Awalia (2024) Analisis pengaruh relative advantage, compatibility, low complexity, observability, trialability terhadap intention to recommend melalui satisfaction dan intention to use pada pengguna aplikasi seabank di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Laurencio, Federico (2024) Analisis pengaruh perceived quality, service quality, perceived value terhadap customer loyalty melalui customer satisfaction pada pelanggan Satrbucks Pakuwon mall di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Permatasari, Adelia (2024) Analisis pengaruh service quality, design, price, dan product variety terhadap customer loyalty melalui customer satisfaction pada Sushi tei di Tunjungan Plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Pranoto, Joshua Natanael (2024) Analisis pengaruh system quality, mobile banking interface design, mobile banking security assurance, terhadap customer loyalty melalui mobile banking service quality pada pengguna bca mobile di kabupaten Sidoarjo. Bachelor thesis, Universtitas Pelita Harapan.