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Thesis
Purwanti, Anastasia Ika (2024) Pengaruh inovasi, after sales service, dan customer relationship management terhadap repurchase intention melalui corporate brand image sebagai variable mediasi (studi kasus pada PT Prisma Harapan, Jakarta). Masters thesis, Universitas Pelita Harapan.
simatupang, Monika (2024) Pengaruh price perception, service quality, dan store atmosphere terhadap customer loyalty Starbucks Reserve® Plaza Senayan Jakarta dengan customer satisfaction sebagai variabel mediasi. Masters thesis, Universitas Pelita Harapan.