Thesis

Aprilyanti, Monika (2022) Pengaruh total quality management terhadap customer satisfaction dan customer loyalty di Tirta Medical Centre=The impact of total quality management on customer satisfaction and loyalty at Tirta Medical Centre. Masters thesis, Universitas Pelita Harapan.

Budiman, Yosef (2021) The Influence of Job Stress, Job Satisfaction & Organizational Commitment towards Turnover Intention for Millennials and Generation Z Employees in Internet Companies in Indonesia. Masters thesis, Universitas Pelita Harapan.

Kusuma, Alvin (2021) Effect of brand credibility to word of mouth via customer satisfaction and customer loyalty at Hypermart Cyberpark Karawaci. Masters thesis, Universitas Pelita Harapan.

Maurice, David (2023) Peran kepuasan pekerjaan, persepsi dukungan organisasi, dan komitmen organisasi terhadap organizational citizenship behaviour pada layanan kesehatan Indonesia = Role of job satisfaction, perceived organizational support, and organizational commitment on organizational citizenship behaviour in Indonesia's healthcare setting. Masters thesis, Universitas Pelita Harapan.

Maurice, David (2023) Peran kepuasan pekerjaan, persepsi dukungan organisasi, dan komitmen organisasi terhadap organizational citizenship behaviour pada layanan kesehatan Indonesia = Role of job satisfaction, perceived organizational support, and organizational commitment on organizational citizenship behaviour in Indonesia's healthcare setting. Masters thesis, Universitas Pelita Harapan.

Michella, Michella (2021) Pengaruh persepsi kemudahan, persepsi manfaat, persepsi harga, dan pemasaran internet terhadap minat pembelian ulang online pada PT Shopee Internasional Indonesia. Masters thesis, Universitas Pelita Harapan.

Wibowo, Cyntia Jovina (2021) Pengaruh value congruity, customer brand identification, affective brand commitment, customer brand engagement, terhadap brand loyalty kedai kopi: kasus Starbucks. Masters thesis, Universitas Pelita Harapan.

Wiogo, Lanny ORCID: https://orcid.org/0009-0009-3867-4813 (2025) Pengaruh service quality, perceived value, terhadap revisit intention yang dimediasi oleh customer satisfaction pada fasilitas pelayanan kesehatan primer. Masters thesis, Universitas Pelita Harapan.