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Thesis
Krystanti, Shierin (2019) The effect of service quality towards customer loyalty at country beerhouse & garden medan. Bachelor thesis, Universitas Pelita Harapan.
Lim, Meidy (2019) The analysis of front office service standards at cambridge hotel medan. Bachelor thesis, Universitas Pelita Harapan.
Patricia, Patricia (2019) The impact of service quality towards customer satisfaction at ayam penyet joko solo merak jingga medan. Bachelor thesis, Universitas Pelita Harapan.