Thesis

Santoso, Kevin (2020) Pengaruh kualitas layanan dan kepercayaan terhadap loyalitas konsumen dimediasi oleh kepuasan konsumen pada hotel bintang 5 di Semarang = Influence on service quality and trust to customer loyalty mediated by customer satisfaction at 5 star hotels in Semarang. Bachelor thesis, Universitas Pelita Harapan.

Zoe, Maria Lysa (2023) Analisis Pengaruh Brand Satisfaction, Emotional Brand Attachment, Brand Love, dan Brand Loyalty Terhadap Brand Hennes & Mauritz (H&M). Bachelor thesis, Universitas Pelita Harapan.