Damsuki, Ayu Abarani (2012) Pengaruh brand knowledge, brand, relationship, behavioral intention, brand advertisement, dan brand experiences pada repurchase intention teh tong tji di mall Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Sindarto, Sebastian (2012) Studi analisa faktor-faktoryang mempengaruhi kepuasaan konsumen dalam bertransaksi di forum kaskus.co.id di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tjahjono, Hendra (2013) Analisis pengaruh service quality, food quality, perceive value terhadap behavior intention melalui customer satisfaction sour sally Surabaya. Bachelor thesis, Universtitas Pelita Harapan.