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Thesis
Christivanno, Yonathan (2022) Analisis pengaruh food quality, service quality, location, atmosphere, price, variety terhadap brand loyalty melalui customer satisfaction pada pelanggan Pizza Hut di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Kurniawan, Carmel (2022) Analisis pengaruh fastfood service quality terhadap loyalty melalui satisfaction yang dipengaruhi oleh trust pada pelanggan KFC di Surabaya. Bachelor thesis, Universitas Pelita Harapan.