Carolina, Melisa Nadya (2022) Analisa pengaruh atmosphere, employee attitude, IT service, coffee quality terhadap customer loyalty melalui customer satisfaction pada pelanggan kopi konnichiwa Dharmahusada Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Hasyim, Vito (2022) Analisis pengaruh product perceived quality, service, environtment, dan assortment melalui satisfaction terhadap loyalty kfc di Megamas Manado. Bachelor thesis, Universtitas Pelita Harapan.