Agape, Nicholas (2024) Pengaruh product quality, artificial intelligence enabled service quality, perceived convenience, perceived ease of use, terhadap user satisfaction melalui artificial intelligence user experience, artificial intelligence trust pada pengguna garmin smartwatch di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

As'ad, Hafez Muhammad (2023) Analisis performance expectancy, effort expectancy, social influence, facilitating condition, hedonic motivation, price value, habit terhadap use behavior melalui behavioral intention penggunaan ShopeePay di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Ashari, Azizi Ilsa (2024) Pengaruh empowerment, work environment, relationship with managers, pay, job satisfaction dan employee commitment terhadap intention to remain pada karyawan pt. Aerofood acs unit Denpasar. Bachelor thesis, Universtitas Pelita Harapan.

Avelina, Nita (2024) Pengaruh variety of menu, atmosphere, dan service quality terhadap word of mouth melalui customer satisfaction dan revisit intention pada konsumen starbucks reserve galaxy mall 3 Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Goldy, Jason William (2024) Pengaruh website design, reliability, ease of use terhadap purchasing decision melalui e-trust dan e-retention pelanggan tokopedia di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Hariadi, William Theo Pranata (2024) Analisis pengaruh system design, fulfillment, security, customer service, effeciency terhadap percieved service quality dan customer satisfaction dan pada akhirnya customer loyalty pengguna aplikasi Tokopedia di Kediri. Bachelor thesis, Universtitas Pelita Harapan.

Kusumo, Cynthia Hadi (2024) Pengaruh perceived ease of use, perceived security, privacy concerns, product variety, on-time delivery, dan customer trust terhadap customer loyalty pada pengguna aplikasi soco by sociolla di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Lembang, Calvin Gamaliel (2022) Analisis pengaruh utilitarian value, web informativeness, web entertainment, dan hedonic value, terhadap e-loyalty melalui e-satisfaction pada pelanggan aplikasi Tokopedia di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Listinasari, Meita (2024) Pengaruh entertainment, interactivity, trendiness, electronic word of mouth terhadap brand loyalty melalui brand awareness, perceived quality pada konsumen aksesoris lookcals di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Nouvaldo, Aldo (2024) Pengaruh food quality, atmosphere, service quality, price fairness, terhadap revisit intention melalui customer satisfaction pada pelanggan waroeng aroma di kota Gresik. Bachelor thesis, Universitas Pelita Harapan.

Putri, Nadilla Rahma (2024) Pengaruh food quality, price, service quality, waiting time terhadap customer loyalty melalui customer satisfaction pelanggan pentol kepo di royal plaza Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Rachel, Lybiel Kiara (2023) Analisis pengaruh effort expectancy, perceived usefulness, information quality, perceived risk, social influence untuk membentuk repurchase intention pada pengguna Shopeefood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Rohmah, Nailatur (2023) Analisis pengaruh entertainment, interaction, trendiness, customisation dan electronic word of mouth pada customer loyalty melalui consumer brand engagement pada instagram toko kopi tuku di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Rumayar, Yeremia Chandra (2024) Analisis pengaruh convenience, design, trustworthiness, price, dan various food choices terhadap percieved value, attitude towards food delivery app dan intention to continously use pelanggan Grabfood di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Tanadji, Christopher Ronald (2022) Analisis pengaruh efficiency, customer service, trust, product quality, application appearance terhadap customer satisfaction dan customer loyalty pelanggan aplikasi Shopee supermarket di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Yakobus, Jason (2022) Analisis pengaruh pysical quality,staff behavior,ideal self congruence,terhadap brand loyalty melalui customer satisfaction pada Kofibrik Surabaya di Tenggilis. Bachelor thesis, Universtitas Pelita Harapan.

Young, Dylan (2024) Pengaruh perceived ease of use, perceived usefulness, enjoyment dan subjective norms terhadap satisfaction with customer experience melalui brand engagement pada augmented reality pengguna aplikasi sephora di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.