Thesis

Anggriawan, Christian Calvin (2025) Analisis pengaruh information quality, service quality, preferential treatment, dan customization terhadap repurchase intention melalui perceived value pada konsumen aplikasi shopee zerone japan di Surabaya. Masters thesis, Universtitas Pelita Harapan.

Brouwer, Elang Cakra Rajasa (2022) Analisis pengaruh food and beverage quality, service quality, place, dan perceived price terhadap repurchase intention melalui customer satisfaction pada konsumen sonokembang catering di Surabaya. Masters thesis, Universitas Pelita Harapan.

Edward, Yusuf Ronny (2023) Analisis pengaruh percieved organization support, organizational justice dan servant leadership terhadap employee engagement dan organizational citizenship behavior pada PT. Waruna Shipyard Indonesia. Masters thesis, Universitas Pelita Harapan.

Genevien, Chatrine (2024) Analisis pengaruh benevolence, integrity, shared value, dan ability terhadap repurchase intention melalui trust pada konsumen starbucks Diponegoro Medan. Masters thesis, Universitas Pelita Harapan.

Karfina, Ayu Tri (2025) Analisis pengaruh halal awareness, e-wom high intensity, e-Wom valence of opinion dan e-wom credibility terhadap repurchase intention melalui trust pada konsumen Wardah di Bojonegoro = analysis of the influence of e-wom (electronic word of mouth) and halal awareness, on repurchase intention through trust in Wardah consumers in Bojonegoro. Masters thesis, Universitas Pelita Harapan.

Kimade, Kevin (2020) Analisis faktor-faktor yang mempengaruhi positive emotion, value, dan behavioral intention pada pelanggan Sushi Tei di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Lim, Vanny (2025) Analisis pengaruh social media marketing activities terhadap brand loyalty melalui brand awareness dan brand image pada konsumen AMDK X di Kota Medan= Analysis of the impact of social media marketing activities on brand loyalty through brand awareness and brand image among AMDK X consumers in Medan City. Masters thesis, Universitas Pelita Harapan.

Napitupulu, Wempi Darwis (2025) Analisis pengaruh control based contributions, collaborative contributions, individual contributions, calculated contributions, customer learning/knowledge values, customer influences values dan customer referral values terhadap customer loyalty pada pemain mobile legends di Kota Jakarta = Analysis of the influence of control-based contributions, collaboration contributions, individual contributions, calculable contributions, customer learning/knowledge values, customer influence values and customer referral values on customer loyalty in mobile legends players in the city of Jakarta. Masters thesis, Universitas Pelita Harapan.

Oktavera, Monica (2024) Pengaruh organizational justice terhadap work engagement yang pada akhirnya membentuk organizational citinzenship behavior pada karyawan pt bank x wilayah Kotawaringin & Kuala Kurun di Kalimantan Tengah. Masters thesis, Universitas Pelita Harapan.

Ottoman, Derian (2023) Analisis pengaruh atmosphere, experience marketing dan food quality terhadap kepuasan konsumen dan minat pembelian ulang pada konsumen rasa bunda. Masters thesis, Universitas Pelita Harapan.

Sitio, Apryanti (2023) Analisis faktor-faktor yang memengaruhi intention to apply pegawai negeri sipil (studi pada mahasiswa universitas Negeri di kota Medan, Sumatera Utara). Masters thesis, Universitas Pelita Harapan.

Tan, Alexandro Karmelio Calvin (2020) Analisis retensi pelanggan melalui dimensi kualitas produk, interior, kualitas layanan, serta harga & nilai (studi kasus pada 3 restoran buffet di Surabaya). Bachelor thesis, Universitas Pelita Harapan.

Tandy, Sherly (2205) Analisis pengaruh quality, trust, discount, price dan brand image terhadap customer loyalty melalui customer satisfaction pada konsumen scarlett di Medan = The effect of quality, trust, discount, price and brand image on customer loyalty with customer satisfaction as interveining variable on scarlett consumers in Medan. Masters thesis, Universitas Pelita Harapan.

Thomas, Miranda Elisabeth (2024) Analisis pengaruh self-efficacy, training, motivation, dan competence terhadap organization commitment melalui employee performance pada pt. Bank Sulutgo di wilayah Manado. Masters thesis, Universitas Pelita Harapan.

Wibisana, Dave (2022) Analisis hubungan antara physical quality, staff behaviour, ideal self - congruence, brand identification, dan lifestyle congruence dengan customer satisfaction sebagai variabel mediasi terhadap brand loyalty pada kedai starbucks coffee di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Wijaya, Rudy (2022) Analisis pengaruh tangible, reliability, content quality, customer service, convenience, price, interactivity terhadap repurchase intention melalui customer satisfaction di Hypermart surabaya. Masters thesis, UNIVERSITAS PELITA HARAPAN.

Winoto, David Irawan (2024) Pengaruh electronic medical record design, customer support, dan security and privacy terhadap word of mouth melalui customer satisfaction dan customer trust pada fasilitas kesehatan pengguna Pinus Software – emr di Surabaya dan Pasuruan = The influence of electronic medical record design, customer support, and security and privacy on word of mouth through customer satisfaction and customer trust on health facilities using Pinus software – emr in Surabaya and Pasuruan. Masters thesis, Universitas Pelita Harapan.