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Thesis
Susanto, Imelda (2020) Analisis pengaruh performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, dan online tracking terhadap customer loyalty melalui satisfaction pada pengguna aplikasi gojek di Surabaya = Analysis of the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, price value, hedonic motivation, online review, and online tracking on customer loyalty through gojek application in Surabaya. Bachelor thesis, Universitas Pelita Harapan.