Thesis

Lefaan, Windri Rosaliya Lefaan (2023) Analisis pengaruh product quality, social environment, facility, staff, information and service quality, costume, terhadap perceived value dan customer satisfaction hingga akhirnya mengalami customer loyalty pada produk somethinc di Tunjungan Plaza Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Sumampow, Angelita Erika Lidya (2021) Analisis pengaruh service quality, social enjoyment, cleanness, aesthetics, dan cost terhadap cusomer loyalty melalui customer satisfaction pada pelanggan sushi tei Mall Tunjungan Plaza di Surabaya. Bachelor thesis, Universitas Pelita Harapan.