Thesis

Dayanti, Citra (2019) Analisis pengaruh service quality, customer service, price, value added services terhadap brand switching intention melalui customer satisfaction pada pengguna go-jek di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.

Louis, Glory (2020) Analisis pengaruh faktor merchandise mix, retail environment, customer service terhadap customer loyalty melalui customer satisfaction pada pelanggan papaya fresh gallery di Surabaya. Bachelor thesis, Universitas Pelita Harapan.