Thesis

Rahmatya, Anggita (2022) Pengaruh food quality, services quality, dan customer experience terhadap revisit intention melalui customer satisfaction pada Restoran Rumah Langko. Bachelor thesis, Universitas Pelita Harapan.

Sharleen, Aurellia (2021) Analisis pengaruh attractiveness, expertise dan trustworthiness terhadap purchase intention melalui brand satisfaction, brand image, dan brand trust pada produk scarlett di Surabaya. Bachelor thesis, Universitas Pelita Harapan.

Wagiu, Felicia Veronica (2024) Analisis faktor convenience, design, trustworthiness, price, dan various food choices terhadap intention to continously use melalui perceived value dan attitude towards food delivery apps pada pelanggan gofood di manado. Masters thesis, universitas pelita harapan.

agustinus, mikhael (2022) Analisis pengaruh physical environment, food quality, customer orientation, communication, relationship benefits, price fairness terhadap customer loyalty melalui relationship quality pada konsumen Ropang Plus Plus di Surabaya. Masters thesis, universitas pelita harapan.

susannia, monica (2022) Analisis pengaruh faktor environment quality, delivery quality, dan outcome quality terhadap behavioral intention melalui customer satisfaction pada pengguna shopee apps di Surabaya. Masters thesis, universitas pelita harapan.