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Lofina, Shanty (2021) The influence of service quality towards customer loyalty at Kalang Ulu Hotel Berastagi, North Sumatra. Bachelor thesis, Universitas Pelita Harapan.
Lofina, Shanty (2021) The influence of service quality towards customer loyalty at Kalang Ulu Hotel Berastagi, North Sumatra. Bachelor thesis, Universitas Pelita Harapan.