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Gultom, Nata Kristian (2016) The antecedents dari online customer satisfaction dan customer loyalty pada situs belanja lazada indonesia. Masters thesis, Universitas Pelita Harapan.

Sifra, Keshia (2016) Peranan yang dimainkan oleh brand love dan brand jealousy terhadap self esteem dan self expressiveness dalam membentuk purchase intention dan customer active engagement. Masters thesis, Universitas Pelita Harapan.

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