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Aulia, Muhammad Dahsyat (2017) Boutique bakery product perception dan purchase intention dari konsumen breadlife dan tours les jours. Masters thesis, Universitas Pelita Harapan.
Yorman, Ivan Setiawan (2017) Pengaruh service quality, customer satisfaction, access convenience, switching costs, brand trust, dan brand affect terhadap brand loyalty pada pelanggan di industri gas station Pertamina dan Shell di Jabodetabek. Masters thesis, Universitas Pelita Harapan.
