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Dewi, Nova Sinta (2020) Analisis pengaruh atmospherics, food quality, service quality, dan other customer terhadap brand preference, melalui brand image, customer satisfaction, dan brand trust pada konsumen restoran X.O Suki Tunjungan Plaza 4 Surabaya = The effect of atmospherics, food quality, service quality, and other customer on brand preference through brand image, customer satisfaction, and brand trust on X.O restaurant customers Suki Tunjungan Plaza 4 Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Valencia, Michelle (2020) Analisis pengaruh faktor LPSQUAL (program policy, rewards, personalization, information quality, courteousness/helpfulness, tangibility, communication quality) terhadap store loyalty melalui program perceived value, program satisfaction, program loyalty pelanggan ACE Hardware di Surabaya = Analysis of the influence of lpsqual factors (program policy, rewards, personalization, information quality, courteousness/helpfulness,tangibility, communication quality ) on store loyalty through program perceived value, program satisfaction, program loyalty ACE Hardware customers in Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Tjiong, Erick Rovyanto (2020) Analisis pengaruh information quality, security, service quality, visual appearance, price, brand image, ease Of use terhadap repurchase intention melalui perceived value pada pengguna Tiket.com di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Chandra, Sevira Shalsa Bella (2020) Analisis pengaruh brand conciousness, materialism, social comparison, fashion innovativeness dan fashion involvement terhadap attitude towards luxury fashion goods pelanggan Furla di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Abigail, Cinta Kathleen (2020) Analisis pengaruh service quality, perceived risk, social influence, dan promotion terhadap customer satisfaction dan customer loyalty pada pengguna Traveloka di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
