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Francisca, Angie (2020) The effect of service quality towards customer loyalty at Wang Steamboat and Bak Kut Teh Medan. Bachelor thesis, Universitas Pelita Harapan.

Ansari, Willya (2019) The importance of maintaining service quality to meet guest's satisfaction in front office department of FaveHotel S. Parman Medan. Bachelor thesis, Universitas Pelita Harapan.

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