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Alexander, Bernard Julius (2021) Analisis pengaruh sensory experience, affective experience, behavioral experience, dan intellectual experience terhadap behavioral intention melalui cognitive engagement, affective experience, dan behavioral engagement pada pengguna iPhone X di Surabaya. Bachelor thesis, Universitas Pelita Harapan.
Avissa, Maria Chrysilla (2021) Analisis pengaruh perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, terhadap customer loyalty melalui customer satisfaction pada pengguna Xiaomi di Surabaya = Analysis of perceived quality, perceived ease of use, design, applications, price, customer support, corporate image, switching barriers, on customer loyalty through customer satisfaction on Xiaomi user in Surabaya. Bachelor thesis, Universitas Pelita Harapan.