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Putri, Elisha Kristiani (2024) "Analisis pengaruh lingkungan belanja online terhadap customer loyalty melalui customer satisfaction pada restoran Mie Gacoan Surabaya di aplikasi Grab Food" "Analysis of the impact of online shopping environment on customer loyalty through customer satisfaction at Mie Gacoan restaurant Surabaya on Grab Food". Masters thesis, Universitas Pelita Harapan.