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Mandra, Nadia Avevania (2018) Pengaruh perceived service quality dan perceived e-service quality terhadap word of mouth dan repurchase intention melalui customer satisfaction pada pelanggan go-ride di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Prayoga, Ryan Anantha (2018) Pengaruh perceived quality terhadap repurchase intention melalui perceived value (functional, emotional, social) pada the bodyshop Surabaya. Masters thesis, Universtitas Pelita Harapan.
Wikasitakusuma, Nalita (2018) Pengaruh trustworthiness dan celebrity match-up product terhadap purchase intention melalui brand image pada kosmetik wardah di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Cahyani, Vincensia Devi Dwi (2018) Pengaruh store image, trust of manufacturer, interaction quality, dan outcome quality terhadap behavioral loyalty melalui perceived value produk fossil di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Indra, Akhirna Julvian (2018) Analisis pengaruh variabel store novelty, store design pleasure dan retail price terhadap brand loyalty melalui customer satisfaction pada store charles & keith di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Husada, Michelle (2016) Pengaruh operant dan operand service quality terhadap behavioral intention melalui customer engagement dan customer satisfaction (studi pada siswa sma swasta terakreditasi A di Surabaya). Masters thesis, Universtitas Pelita Harapan.
Yang, Clavin (2016) Pengaruh personal financial needs terhadap investment decision melalui professional recommendation pada LH group di Surabaya. Bachelor thesis, Universtitas Pelita Harapan.
Wardoyo, Try supriono (2016) Pengaruh novelty dan product quality terhadap repurchase intention melalui perceived value, brand preference, dan customer satisfaction pada pengguna samsung galaxy s di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Wijaya, Henny (2015) Pengaruh personal innovativeness, self efficacy, perceived security, privacy concern dan product involvement terhadap intention to online hotel purchase melalui attitude di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Saputra, Joseph Adi (2015) Pengaruh perceived value, perceived ease of use, dan perceived usefulness terhadap e-purchase intention melalui attitude pada pembeli blibli.com di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Pesta, Denis Lora Uli (2014) Pengaruh Customer Satisfaction dan Perceived Value Terhadap Customer Loyalty Dengan Moderasi Switching Cost Pada Pengguna iPad di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Liem, Carolina Chandra Purwanto (2014) Pengaruh harga, kualitas layanan, dan kualitas produk terhadap kepuasan pelanggan dan word of mouth pada hungry jeff restaurant di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Arianti, Mickail (2013) Pengaruh customer complaint behavior, service quality, trust, melalui customer satisfaction pada customer loyalty di cv universal Surabaya. Masters thesis, Universtitas Pelita Harapan.
Siregar, Immanuel Setiawan (2013) Pengaruh advertising, sales promotion, public relation, dan word of mouth terhadap purchase intention melalui brand awareness pada program studi master of management konsentrasi international hospitality management di universitas pelita harapan Surabaya. Masters thesis, Universtitas Pelita Harapan.
Tanudirdjo, Fuad (2013) Pengaruh product quality dan service quality dalam car refinish colour matching terhadap customer loyalty melalui customer satisfaction pada toko cat mobil agung makmur di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Tjandradjaja, Sally Juanita (2013) Pengaruh experiential marketing terhadap purchase intention melalui brand awareness dan perceived quality pada konsumen apartemen the via & vue di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Susenio, Victor Wirontono (2011) Pengaruh product quality terhadap customer loyalty melalui customer satisfaction pada produk blackberry di Surabaya. Masters thesis, Universtitas Pelita Harapan.
Susanto, Irvan R. (2010) Pengaruh sosial, personal, psikologi, dan budaya terhadap word-of-mouth melalui keputusan pembelian dan kepuasan pada butik pakaian bermerek di Surabaya. Masters thesis, Universtitas Pelita Harapan.
